Web Chat Technology from LiveWebAssist give your customers privileged ...

LiveWebAssist's XMPP Web Chat Technology provides VIP site visitors with dedicated access to key decision-making or emergency support personnel.

Through this option, the customer can reach important contacts no matter where they are – at their desktop, off-site, or on the road.

Here is how Direct Chat Technology works:

  • A VIP customer gets access to a non-public, password-protected page of the company’s Website
  • The page lists executives and senior level support engineers who the VIP customer can reach 24X7
  • The VIP customer clicks on the selected contact and is taken to a chat window. When the session initiates, the alert simultaneously appears on all devices the contact is using 

Since LiveWebAssist is powered by IceWarp’s standards-based XMPP technology, it can be accessed from any mobile device such as iPhone, iPad, an array of Android phones and tablets, Nokia (Symbian), Blackberry,  Windows Mobile, as well as Windows, Linux, and Apple desktop computers. That gives organizations a high level of flexibility in selecting the devices most suitable for their mobile workforce.

Each LiveWebAssist operator can provide a unique Direct Chat URL, either "permanent" or "one time use only".

The Direct Chat URL can be integrated with the web site as mentioned above, or just delivered to the VIP customer by email.

For more information or to schedule a Direct Chat demonstration please contact:

LiveWebAssist Technical Support

Asia/Hong Kong/China Email : support @ livewebassist . hk

US market or International Email: support @ livewebassist . com

 

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