LiveWebAssists web chat includes robust Chat History & Archiving Capabilities with analytic allowing to tune customer support quality, SEO and WEB content.\
Videos
- 2012-01-05: Achiving and Analytics capabilities with LiveWebAssist
- 2012-01-05: How to add an operator through the Administrator Console
- 2012-01-04: Web Chat Support from Smartphones and Tablets and Desktops
- 2012-01-03: Why use live chat on the web?
Posted on - Thursday, 2012, January 5 - 11:12am
Posted on - Thursday, 2012, January 5 - 10:57am
In this tutorial you will learn how to creates an Web Site operator through the Administration Console. To support multilingual operation support you can specify languages operator can use for chat support.
Posted on - Wednesday, 2012, January 4 - 12:12am
This video features Luis F. Ponce, LiveWebAssist manager, demonstrating the use of webchat support on mobile devices.
Posted on - Tuesday, 2012, January 3 - 10:29pm
In this video, Ladislav Goc, President of IceWarp, speaks about experiences with web chat support and impact to customers satisfaction and support management.