LiveChat 概述

"LiveWebAssist 网站在线" 是基于 Jabber (XMPP) 业界标准 。使用 爱思华宝 IceWarp Instant Messaging 实时通讯服务器作为引擎，市场上唯一的 "实时翻译互动对话方案"。我知道这听起来太激动，意思是你可以用智能手机如 iPhone，iPad，Android，Windows，诺基亚 ... 手机，或 运行 Windows，Linux 计算机的桌面为您的客户提供网站在线服务。有没必要买一个专用的 “聊天控制面板” ，您可以共享一个 XMPP; Jabber 兼容的实时通讯客户端，XMPP 是市场上广泛使用业界的标准，Jabber 通常是免费的。LiveWebAssist 使用爱思华宝服务器的通讯服务器和电邮服务器, 同时得到了电邮相关的扩展功能。例如：发送实时对话报告邮件，统计报表的邮件 ... 。

部署LiveWebAssist (网站在线对话 LiveWeb Chat) 到网站是非常简单：

• 让我们在LiveWebAssist 系统上创建贵公司帐户
• LiveWebAssist 系统将生成的几行Java 的代码放在贵公司网站内
• 启动Web base 即时对话主控台和网站的访客对话

LiveWebAssist 网站在线即时对话是SSL 加密的、 不被弹出窗口阻止程序阻止(non pop up chat) , iPad 或 Android 平板电脑上使用方便。

LiveWebAssist 的 Web base Chat 控制台和丰富的管理主控台。让你在世界任何地方, 都能通过浏览器作管理或与网站访客即时对话。

Unlimited Mobility 无限流动性

移动性： XMPP，Jabber 相容, 支援平板电脑操作

网站全年在线, 不需要睡觉, 不受时区限制。网站访客期待快速回应和服务, 当你是不在办公室或在地铁上或什至在另一个国家, LiveWebAssist 使您有机会使您处理新潜在的客户。

您可以通过任何行动装置iPhone，iPad，Android 和Windows 建立你个人的与客户和潜在客户的通信线。支援智能手机，黑莓手机，Windows、 Linux 或MAC 作业系统的办公室电脑与， 相容的XMPP (Jabber) 用户端等。

独资企业和小企业总是有较少的销售人员和支持人员, "分身分时多工" 尤为重要。

Archiving & Analytics

Live Web Assists gives you full control over the customer interaction process with robust Chat History & Archiving Capabilities.

Not only are chats with operators recorded to the archive, but also the full behavior of each visitor:   pages they visited, time spend on each page, keywords used for finding your web site; search engine, country, etc.   

Similarly, all operator's actions are recorded. You can see who took the chat and how much time was spent on it, dropped sessions, maximum parallel sessions, average response times, and transcripts of all chats. 

Data from the archives is displayed in real time in a chart format for rapid analysis. Data can also be exported to CSV files, saved as a PDF file, or printed.

Selected charts or excel files are sent daily to the Chat Administrator. This information can be useful to analyze visitor/operator behavior and improve chat support quality and web content.

Currently, the following charts are available:

• Operators Chats Statistics
• Visitors Chat Frequency
• Visitors Chat Archive
• Visitors Web site traffic with keywords and visited URLs
• Keywords count
• URLS count
• Visitors traffic per  country
• Visits  traffic per  browser
• Visits traffic per platform

Example: Screenshot from visitors chat archive.

Multilingual Operation

LiveWebAssist provides multilingual chat capability. Each operator can specify a default language for conversations, and visitors can select their own language as well.  LiveWebAssist will automatically pair a visitor with the operator to use the same language.

There is also the Automatic Translation option. When a visitor initiates a chat session in one language, the message can be automatically translated into the website operator’s language of choice. Then the answers are automatically translated back into the visitor’s language.  This option frees up your company’s resources by eliminating the need for ground level multilingual customer interaction staff.

Keep in mind that operator-supported translation is more accurate than machine translation. However Auto-translation will open new possibilities without additional cost.

Supported Auto-Translated Languages:

Customization

Customizations allows to easily fine-tune the look & feel of the LiveWebAssist chat window to rapidly react to customer service, sales, and marketing needs of your organization. There is no need to make any changes on your site, since all the adjustments are made on the remote LiveWebAssist server via the administration interface.

Administrators can specify:

• Size & color theme for the LiveWebAssist chat window
• Options to select from pre-defined chat banner icons or use proprietary pre-loaded images
• Language selection for automated translation and interface
• Customer support ticket system integration mode
• Ability to save and print chat texts 
• Required visitor details (Name, Email, Phone)
• Knowledgebase - predefined answers and messages

Custom Development

Custom development allows you to meet your organization’s specific needs with additional modules.

Examples of Custom Development:

Custom development also covers on-premise deployment – delivery and setup of own LiveWebAssist server on the customer site or server.

Knowledgebase

Knowledgebase is the bank of pre-defined answers to most frequently asked questions. It also contains commonly used phrases such as greetings. The knowledgebase, shared by all customer service representatives, allows them to enter a lengthy text just by typing a code, saving valuable time and ensuring the response accuracy.  

Knowledgebase stores the pre-defined messages in all supported languages and automatically adapts to language switchovers typical for the international customer base. When visitor changes the language, the database fetches the predefined response in the corresponding language of the recipient.  This option improves the communications accuracy, since pre-defined responses edited by humans are more accurate than an instant machine translation.  

Stored responses can also contain HTML-coded images or links to videos that can help customers rapidly find information on the web page or get in-depth product information. Additionally, the integrated workflow management capability allows you to guide customers to the relevant parts of your webpage (featured discounts, coupons and promotions) that drive buying decisions.  

Knowledgebase messages come through an external server and do not tax your system resources. 

Try free TRIAL version of multilingual WEB Live Chat.

No credit card is required during sign up process.